Privacy Policy

Unsigned Group Ltd (“we”, “us”, “our”) is a UK-registered company. We operate https://unsignedgrp.com and related digital services, including our bookings platform and client tools.

This privacy policy explains what personal data we collect, how we use it, how we keep it secure, and your rights. It applies when you visit our websites, use our platforms, complete forms (including invoicing details), or otherwise interact with us.

We are committed to handling personal data lawfully, fairly, and transparently in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information you provide

Depending on how you interact with us, we may collect:

Contact details (such as name, email address, phone number, and company name); invoicing and billing information (including billing address, VAT number, and purchase order references); booking and project details; communications you send to us; and account credentials for registered users of our platform.

Information collected automatically

When you visit our websites we may collect technical data such as IP address, browser type, device information, pages viewed, and referral source. We use cookies and similar technologies as described below.

Information from third parties

We may receive information from clients, talent, agencies, or service providers where relevant to a booking, project, or business relationship.

We use personal data to:

Provide and manage bookings, projects, and client services; process invoicing and accounts; communicate with you about jobs, deliveries, and administrative matters; operate and improve our websites and internal tools; maintain security and prevent misuse; comply with legal and regulatory obligations; and, where permitted, send relevant business communications.

We do not sell your personal data.

We process personal data where necessary to perform a contract or take steps at your request before entering a contract; where necessary for our legitimate interests (such as running our business, improving services, and maintaining security), provided those interests are not overridden by your rights; where required by law; and, where applicable, with your consent (for example, certain cookies or marketing communications).

We may share personal data with trusted service providers who support our operations (such as hosting, email delivery, analytics, calendar integration, and payment processing), where they act on our instructions and apply appropriate safeguards.

We may also share data where required by law, regulation, court order, or to protect our rights, users, or others.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is limited to personnel and providers who need it for legitimate business purposes.

No method of transmission or storage is completely secure, but we work to maintain practices appropriate to the nature of the data we handle.

We may use artificial intelligence tools to assist with internal work such as website development, software tooling, workflow improvements, and creative or campaign ideation.

Personal data is never shared with AI systems. We do not submit client, talent, contact, invoicing, or other identifiable personal information to third-party AI services for training, analysis, or content generation.

Where AI tools are used in our work, they are applied to non-personal materials (for example, general design, code structure, or non-identifiable business content) and remain subject to our internal data protection standards.

Our public websites may use cookies and similar technologies. We may use analytics services (such as Google Analytics) to understand how visitors use our sites.

Where a cookie-consent banner is presented, non-essential cookies and analytics are activated only after you choose to accept. You can also manage cookies through your browser settings.

Embedded content

Our sites may include embedded content (for example, videos hosted on Vimeo). Embedded content from other websites behaves as if you had visited those websites directly. Those third parties may collect data, use cookies, and monitor your interaction with embedded content. We cannot control third-party embed behaviour.

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, and reporting requirements. Retention periods vary depending on the type of data and our relationship with you.

Under UK data protection law, you may have the right to request access to your personal data; request correction of inaccurate data; request erasure in certain circumstances; restrict or object to processing in certain circumstances; request data portability where applicable; and withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will be revised when changes are made. We encourage you to review this page periodically.